Pinco Crypto Privacy Policy
1. General Provisions
This Privacy Policy describes how Pinco Crypto collects, uses, stores, and protects the personal data of its users.
The Policy applies to the website, account, online games, sports betting, payments, bonuses, support requests, and other services of the platform.
The website is operated by Carlitta N.V., incorporated in Curaçao and licensed under Curaçao license No. OGL/2024/1516/0841.
Users are solely responsible for ensuring that the use of online casinos, betting, and cryptocurrency payments is permitted in their jurisdiction.
By continuing to use the website, the user confirms that they have read this Policy and agree to the processing of their data for the purposes set out herein.
2. Key Terms
Account – a user profile providing access to the website’s services.
Company – the website operator, which determines the purposes and means of data processing.
Services – website features including gambling, sports betting, payments, bonuses, support, and identity verification.
Personal Data – information by which a user can be directly or indirectly identified.
Data Processing – collection, recording, storage, use, transfer, deletion, or any other operation performed on personal data.
KYC – Know Your Customer; identity verification of the user.
AML – Anti-Money Laundering; measures against money laundering and illegal financial transactions.
Cookie – small files stored on the user’s device to enable website functionality and preferences.
3. Data We Collect
Pinko Crypto processes only the data required for the operation of the website, security, payments, and legal compliance.
| Category | Examples |
| Account Data | email, phone number, country, currency, account ID, hashed password |
| Personal Data | first name, last name, date of birth, nationality, address |
| Verification Data | passport, ID card, driver’s license, selfie, proof of address |
| Payment Data | deposits, withdrawals, refunds, amounts, currency, payment method, crypto address |
| Gaming Data | bets, winnings, bonuses, limits, gaming session history |
| Technical Data | IP address, device, browser, language, cookies, login logs |
| Support Data | support tickets, correspondence, chats, complaints, call recordings where applicable |
| Security Data | fraud indicators, suspicious activity, AML check results |
We do not request data that is unrelated to the provision of services or compliance with mandatory requirements.
4. How We Use Data
Pinco Crypto uses personal data for the following purposes:
- account registration and management;
- access to games, betting, and the personal dashboard;
- age and identity verification;
- conducting KYC and AML checks;
- processing deposits, withdrawals, and refunds;
- crediting winnings and bonuses;
- fraud and hacking prevention;
- detecting multi-accounts and suspicious transactions;
- compliance with licensing and legal requirements;
- user support;
- handling complaints and disputes;
- configuring language, currency, and interface preferences;
- website performance analysis;
- sending service notifications;
- marketing communications, where permitted.
Users may opt out of marketing communications through account settings, an unsubscribe link, or by contacting support.
5. Legal Bases for Processing
Pinko Crypto processes data on one or more of the following legal bases.
| Legal Basis | When Applied |
| Performance of a Contract | registration, gaming, betting, payments, support |
| Legal Obligation | KYC, AML, licensing, tax and financial reporting |
| Legitimate Interests | website security, fraud prevention, protection of company rights |
| Consent | certain cookies, marketing, additional settings |
| Protection of Rights | disputes, audits, investigations, claims |
If a user does not provide mandatory data, we may decline registration, restrict the account, suspend a payment, or request additional verification.
6. Sources of Data
We receive data:
- directly from the user during registration, verification, payments, and support interactions;
- automatically during use of the website;
- from payment providers;
- from KYC and AML service providers;
- from security partners;
- from gaming providers;
- from lawful public sources;
- from regulators or competent authorities where required by law.
Data collected automatically may include IP address, device information, browser type, cookies, login history, gaming activity, and technical logs.
7. Disclosure to Third Parties
Pinco Crypto does not sell users’ personal data.
We may share data only to the extent necessary for the operation of the website, compliance with the law, or protection of the service.
Recipients may include:
- payment systems and banks;
- cryptocurrency payment providers;
- KYC and AML service providers;
- gaming and betting suppliers;
- hosting providers;
- analytics services;
- email, chat, and support service providers;
- cybersecurity providers;
- auditors and legal advisors;
- regulators, tax authorities, and law enforcement agencies.
Only the minimum amount of data necessary for each specific purpose is disclosed.
8. International Transfer and Storage
Data may be stored on servers of the Company or its service providers in various countries, including Curaçao, countries within the European Economic Area, and other jurisdictions.
When data is transferred outside the user’s country, contractual, technical, and organizational safeguards are applied.
These measures include access restrictions, encryption, vendor due diligence, and the transfer of only necessary data.
9. Data Retention
Pinko Crypto retains personal data only for as long as necessary for the purposes of processing.
Retention periods depend on the type of data, account status, payment history, AML, KYC, and licensing requirements, tax reporting obligations, and potential disputes.
Data may be retained:
- while an account remains active;
- until payments and checks are completed;
- until a complaint is resolved;
- for mandatory statutory retention periods;
- until the conclusion of an audit, investigation, or legal proceeding.
Upon expiry of the applicable retention period, data is deleted, archived, or anonymized.
10. Cookies
The website uses cookies to enable core functionality, protect sessions, save settings, and analyze traffic.
We may use the following types of cookies:
| Type | Purpose |
| Strictly Necessary | login, security, navigation, account access |
| Functional | language, currency, region, preferences |
| Analytical | visit statistics and website improvement |
| Advertising | personalization of offers, where permitted |
| Session | active until the browser is closed |
| Persistent | stored until expiry or deletion |
Users may disable cookies in their browser settings. Disabling strictly necessary cookies may render certain website features unavailable.
11. Data Security
We apply technical and organizational security measures, including:
- data encryption;
- access controls;
- suspicious activity monitoring;
- protection of payment transactions;
- restriction of employee access rights;
- verification of critical actions;
- logging of logins and operations.
Complete security of data transmitted over the internet cannot be guaranteed. Users are responsible for keeping their passwords confidential and must not share account access with third parties.
12. Minors
Services are available only to users aged 18 or older, or above the minimum legal age applicable in the user’s country if higher.
We may request documents to verify a user’s age.
If it is established that an account was created by a minor, access will be restricted or terminated. The data of such a user will be deleted unless its continued retention is required by law.
13. Responsible Gambling
Pinco Crypto may process data related to responsible gambling.
This includes betting limits, frequency of play, deposit amounts, cooling-off periods, self-exclusion, and support requests.
This data is used to protect users, comply with licensing requirements, and prevent harmful gambling behavior.
Users may request a limit, temporary block, or self-exclusion through customer support.
14. User Rights
Users may request:
- access to their data;
- a copy of their data;
- correction of inaccurate information;
- deletion of data, where permitted by law;
- restriction of processing;
- objection to processing;
- opt-out from marketing;
- withdrawal of consent;
- data portability, where technically feasible.
Requests can be submitted via the online chat on the website or through the official Pinco Crypto support Telegram Bot. Prior to fulfilling a request, the Company may ask the user to verify their identity.
15. Complaints
If a user believes their data is being processed incorrectly, they may contact customer support.
We will review the request and provide a response within a reasonable timeframe.
Users may also contact the competent data protection authority or regulator where such a right is provided under applicable law.
16. Policy Updates
We may update this Policy in response to changes in law, licensing requirements, payment methods, website features, service providers, or data processing practices.
The current version is published on the website.
Continued use of the services after an update constitutes acceptance of the revised version, unless otherwise required by law.
This Policy should be read in conjunction with the Terms of Use, bonus terms, responsible gambling rules, and other website documents.