Pinco Crypto KYC and AML Policy

Pinco Crypto complies with KYC and AML requirements in order to protect players, prevent financial violations, and maintain a safe environment for gambling, sports betting, and cryptocurrency transactions. This policy explains how we verify users, monitor suspicious activity, and manage risks related to money laundering, fraud, and the financing of unlawful activity.

This policy also explains why identity verification is necessary, what documents may be required, and how Pinko Crypto handles such data.

What KYC and AML Mean

KYC stands for Know Your Customer. For players, this means identity verification — we need to confirm that an account belongs to a real adult user and not a third party.

AML stands for Anti-Money Laundering. In practical terms, Pinco Crypto does not permit the platform to be used to conceal the origin of funds, route money through other users’ accounts, facilitate fraudulent schemes, or conduct any other unlawful financial operations.

We also apply CFT principles — Countering the Financing of Terrorism. This forms part of the overall security framework that helps protect users, the platform, and the payment infrastructure.

Our Purpose

The KYC and AML policy exists not to complicate the gaming experience, but to protect honest users. Pinko Crypto uses verification and monitoring to:

• confirm the identity of account holders;
• prevent the registration of underage users;
• prevent the use of other people’s documents and payment methods;
• identify suspicious deposits, bets, and withdrawals;
• protect players from fraud;
• meet licensing and international compliance requirements;
• preserve fair conditions for casino games, sports betting, and cryptocurrency transactions.

We may request documents prior to a withdrawal, when payment details are changed, in the case of large transactions, or when indicators of elevated risk are present.

Who This Policy Applies To

This policy applies to all users of the Pinko Crypto website, mobile version, applications, online casino sections, sports betting, bonus programmes, and payment services.

We do not provide services to individuals who are prohibited by the laws of their country from participating in gambling, or to users who attempt to conceal their identity, location, source of funds, or the true owner of an account.

What Information We May Request

For KYC purposes, Pinco Crypto may only request information that is necessary for identity verification, account security, and the lawfulness of transactions.

Verification type	What may be required	Purpose
Identity verification	Passport, ID card, or other official document	To confirm the user’s name, date of birth, and identity
Address verification	Utility bill, bank statement, official letter, or similar document	To confirm that the profile details are accurate and current
Payment method verification	Screenshot of a wallet, partially redacted bank card, or proof of account ownership	To confirm that the payment method belongs to the account holder
Source of funds verification	Income documents, bank statement, or proof of cryptocurrency origin	To assess risk in the case of large or unusual transactions
Additional verification	Selfie with document, video verification, or follow-up questions	To rule out the use of another person’s details or falsified documents

We will never ask for your full PIN, wallet password, seed phrase, private keys, or full bank card details. If anyone requests such information claiming to represent Pinko Crypto, this may be a fraudulent attempt.

When Verification Takes Place

Pinko Crypto may carry out verification in a variety of circumstances. KYC is most commonly required:

• during registration or when completing a profile;
• before the first withdrawal;
• in the case of large deposits or payouts;
• when payment methods are changed frequently;
• when account details do not match the details of the payment method;
• when multi-accounting is suspected;
• when bonuses are used in a manner that suggests abuse;
• at the request of payment partners or as part of regulatory procedures.

We may also carry out re-verification if a document has expired, the user’s details have changed, or account activity has become atypical.

How We Assess Risk

Pinco Crypto applies a risk-based approach. This means that the level of verification depends on account behaviour, transaction amounts, the user’s country, payment instruments, and other factors.

A standard player who uses their own account, provides accurate information, and withdraws funds to their own wallet will typically go through a standard verification process. If activity appears unusual, we may apply enhanced verification.

Indicators of elevated risk include:

• a sharp increase in deposits without a corresponding pattern of gameplay;
• an attempt to withdraw funds immediately after minimal gaming activity;
• documents showing signs of editing or alteration;
• logins from a large number of devices or locations;
• payments from third parties;
• attempts to circumvent limits, bonus rules, or verification requirements;
• a discrepancy between the name in the profile and the payment details;
• refusal to provide documents without a reasonable explanation.

Enhanced verification does not mean that a user has violated the rules. It is a standard security procedure that helps Pinko Crypto protect the platform and its players.

Prohibited Actions

Any actions that interfere with KYC and AML controls, or that may be connected to unlawful financial transactions, are prohibited on the Pinko Crypto platform.

Users must not:

• create multiple accounts for the same individual;
• transfer an account to another person;
• use another person’s documents, cards, wallets, or bank accounts;
• upload falsified, altered, or stolen documents;
• conceal the true origin of funds;
• use VPNs, proxies, or other tools to bypass regional restrictions where doing so violates the platform’s rules;
• conduct transactions on behalf of third parties;
• use casino games or sports betting as a means of transferring or “cleaning” funds;
• attempt to interfere with the operation of games, odds, payments, or bonus systems.

If such activity is detected, Pinco Crypto may restrict the account, suspend transactions, request additional documents, cancel bonuses, or report the matter to the relevant authorities where required by applicable rules and legislation.

Processing of Cryptocurrency Transactions

As Pinco Crypto operates with cryptocurrency payments, we pay particular attention to transaction transparency. Cryptocurrency enables fast deposits and withdrawals, but it also requires monitoring to rule out funds of unlawful origin.

We may analyse:

• cryptocurrency wallet addresses;
• transaction history;
• connections between addresses and suspicious services;
• the frequency of transfers;
• discrepancies between a transaction amount and the user’s typical activity;
• attempts to use mixers, anonymisers, or other tools designed to obscure the origin of funds.

If a transaction appears to carry elevated risk, Pinko Crypto may delay processing until the review is complete. This helps protect the platform, honest players, and payment channels.

Document Verification Timeframes

We aim to review documents as promptly as possible. The timeframe depends on the quality of the uploaded files, the completeness of the information provided, and the complexity of the verification. To help speed up the process, users should upload clear, colour images showing all corners of the document, including the name, date of birth, expiry date, and document number where required.

A document may be rejected if it:

• is blurred or cropped;
• shows signs of editing or alteration;
• has expired;
• does not match the account details;
• belongs to a different person;
• does not allow identity or address to be confirmed.

In such cases, we will ask the user to upload a new file or provide additional confirmation.

Confidentiality and Data Protection

Pinko Crypto processes personal data solely for the purposes of verification, security, compliance with platform rules, and fulfilment of legal obligations. We apply technical and organisational safeguards to reduce the risk of unauthorised access, data loss, or data modification.

Access to documents is limited to authorised staff and partners who require the information for verification, payment processing, fraud prevention, or the fulfilment of mandatory procedures.

We do not sell players’ documents or use them for any purpose unrelated to security, account management, or lawful requirements.

User Responsibilities

Every Pinco Crypto user is required to provide accurate information and complete verification in a timely manner. By registering and using the platform, each player confirms that:

• they are aged 18 or older, or have reached the minimum age required in their jurisdiction;
• they are using the account solely in their own name;
• all documents provided are genuine;
• the payment methods used belong to them;
• their funds are of lawful origin;
• they understand the rules of gambling and act responsibly.

Consequences of Policy Violations

If a user violates the KYC/AML policy, Pinko Crypto may take action appropriate to the nature of the risk. Possible measures include:

• temporary account suspension;
• restrictions on deposits or withdrawals;
• a request for additional documents;
• cancellation of transactions linked to the violation;
• account closure;
• withholding of funds where necessary for an investigation;
• refusal of service;
• reporting of information to the relevant authorities where required.

Each case is reviewed individually, and we aim to make decisions based on verified facts, documents, and account history.

How to Complete Verification More Quickly

To ensure the verification process at Pinco Crypto proceeds without delays, we recommend preparing your documents in advance and carefully reviewing the details in your profile. Your name, date of birth, and payment information must match your documents and payment method.

For a successful verification, it is important to:

• upload only original, unedited documents;
• photograph documents in good lighting;
• ensure the corners, document number, issue date, and expiry date are clearly visible;
• use documents that have not expired;
• submit files in a legible quality;
• never use another person’s documents;
• respond to support requests promptly.

If you use a cryptocurrency wallet, ensure that it belongs to you and is not associated with any suspicious services. This is especially important for large deposits, frequent transfers, or withdrawals following minimal gaming activity.