Pinco Crypto Terms and Conditions
Introduction
These Terms and Conditions govern the use of the Pinco Crypto website — an online platform for gambling, casino games, live casino, poker, and sports betting. By using the website, registering an account, making a deposit, or participating in games, you confirm that you have read, understood, and accepted these terms.
Throughout this document, the words “we”, “us”, and “platform” refer to Pinko Crypto, while “you”, “player”, “user”, and “client” refer to any person who visits the website or uses our services. Pinco Crypto operates for adult users in jurisdictions where online gaming and betting are not prohibited by law.
Gambling carries the risk of financial loss. We provide a service for entertainment purposes, not as a means of generating income.
Acceptance of Terms
By registering on the Pinko Crypto website, you fully agree to these Terms and Conditions, the Privacy Policy, the Bonus Rules, the terms of promotions, the Responsible Gambling Policy, and the security requirements.
If you disagree with any provision, you must stop using the website. Continued use of the platform following the publication of updated terms constitutes acceptance of the revised version.
Changes to the Terms
Pinko Crypto may modify, supplement, or update these terms without prior notice. Changes may be related to legal requirements, account security, updates to payment rules, bonus policy, or game functionality.
The current version is always available on the website. Users are responsible for reviewing the terms before playing, making a deposit, requesting a withdrawal, or participating in a promotion.
Legal Requirements
Users are solely responsible for complying with the laws of their country. Before registering with Pinco Crypto, you must ensure that participation in online casino games, poker, and sports betting is permitted in your jurisdiction.
We do not provide legal advice. You must independently verify local regulations, age restrictions, tax obligations, and the legality of accessing gaming services in your country.
The use of VPNs, proxies, or other tools to bypass geographical restrictions is prohibited. Such a violation may result in account suspension, cancellation of bets, and forfeiture of winnings.
Age Restrictions
Pinko Crypto services are available only to persons aged 18 or older, or above the minimum age established by the laws of the user’s country. If we have reason to doubt a player’s age, we reserve the right to request proof of identity.
If a user fails to provide the required documents or is found to be a minor, the account will be blocked, and access to services will be terminated.
Responsible Gambling
We are committed to responsible gambling. Gambling should remain a form of entertainment, not a financial strategy or a way to resolve money problems.
The following tools may be available on the platform:
| Tool | Description |
| Deposit limit | Restricts the total amount deposited within a chosen period |
| Bet limit | Restricts the size of individual bets |
| Cooling-off period | A temporary break from gambling |
| Self-exclusion | Blocks access to the account for a chosen duration |
| Self-assessment | Allows the user to review their own gambling behaviour |
If gambling is causing stress, financial difficulty, or a loss of control, we recommend stopping and contacting support for responsible gambling assistance.
User Account
To use Pinco Crypto, you must create a personal account. During registration, you must provide accurate information, including your name, date of birth, contact details, and any other information that may be required for identity verification.
You are responsible for keeping your details up to date. If the information provided is false, incomplete, or belongs to another person, we may restrict access, suspend operations, or close the account.
The account is intended for personal use only. Transferring, selling, renting, or using an account on behalf of another person is prohibited.
Account Security
You are responsible for keeping your login credentials, password, and access to the email address or phone number linked to your account secure. We recommend using a strong password and enabling two-factor authentication where available.
If you suspect that your account has been compromised, that your password has been obtained by a third party, or that any unauthorized activity has occurred, you must contact support immediately.
Verification and KYC
Pinko Crypto may request identity verification. KYC stands for “Know Your Customer” — a procedure by which we confirm the user’s identity, age, address, source of funds, or ownership of a payment method.
The following documents may be required:
- passport or government-issued identity document;
- proof of address;
- a photo of a bank card with unnecessary digits and the CVV concealed;
- a bank statement or confirmation of an electronic wallet;
- a selfie or video identification.
If documents are not provided within the required timeframe, withdrawals and access to the account may be restricted.
Duplicate Accounts
Only one account is permitted per user, device, payment method, IP address, or household, unless otherwise agreed with support.
If duplicate accounts are detected, we may close the additional accounts, cancel bonuses, forfeit winnings, and review all associated transactions. Deposit refunds are only possible at the platform’s discretion and following a fraud review.
Deposits
Deposits can be made using the payment methods listed in the website’s cashier. The available payment options may vary depending on the country, currency, account status, and technical availability.
Deposits must only be made using payment methods belonging to the account holder. Payments from third parties are prohibited. If a deposit is received from another person, we may return the funds to the sender and cancel any winnings generated from that deposit.
A minimum turnover requirement may apply to a deposit before a withdrawal can be processed. This is necessary to protect against money laundering, payment system abuse, and fraudulent activity.
Cryptocurrency and Currencies
The name Pinco Crypto reflects the platform’s focus on modern payment solutions, including cryptocurrency where available. The specific currencies, deposit methods, and withdrawal options are displayed in the user account.
Exchange rates, network fees, payment provider fees, and potential delays are not entirely within our control. Users should take into account the volatility of cryptocurrencies — that is, the possibility of significant changes in their value over a short period.
Payouts and Crediting of Winnings
Winnings are credited upon completion of a game, event, or bet settlement. Where the outcome depends on a sporting event, market, or game provider, crediting takes place following official confirmation of the result.
If funds have been credited in error due to a technical fault, human error, or an incorrect calculation, they remain the property of the platform. We reserve the right to deduct any incorrectly credited amount, and users are obliged to notify support if they notice such an error.
Withdrawals
A withdrawal request may be submitted once the following conditions are met:
- the account is registered with accurate personal details;
- the required verification has been completed;
- the deposit was made using a legitimate payment method;
- any applicable wagering requirements have been fulfilled;
- there are no active violations or ongoing investigations;
- the account balance is sufficient.
Withdrawals are generally processed using the same method that was used for the deposit, where technically possible. Processing times depend on the payment provider, the workload of the finance team, security checks, and the user’s country.
Bonuses and Wagering
Bonuses on Pinko Crypto may be offered as part of promotions, loyalty programs, promo codes, tournaments, or personalized offers. Each bonus has its own terms, including an expiry date, minimum deposit, eligible games, maximum bet, wagering multiplier, and withdrawal limit.
Wagering refers to the total amount of bets that must be placed before bonus funds or bonus winnings can be withdrawn. For example, if a bonus carries a x30 wagering requirement, the bonus amount must be wagered 30 times in eligible games in accordance with the promotion’s rules.
We may cancel a bonus and any associated winnings if the user violates the rules, creates duplicate accounts, uses prohibited strategies, or attempts to gain an unfair advantage.
Promotions and Promotional Offers
Participating in a promotion constitutes acceptance of its specific rules. Where the terms of a particular promotion differ from the general terms, the promotion’s specific rules shall apply.
Pinko Crypto reserves the right to modify, suspend, or terminate a promotion without prior notice if required for technical, legal, or anti-fraud reasons.
Bonuses, gift boxes, free spins, cashback, and other rewards do not constitute guaranteed income and may be subject to restrictions based on country, game category, or account status.
Poker and Game Rules
Players participating in poker games are required to play fairly. Collusion, sharing card information, intentional chip dumping, and the use of bots, automated software, solvers, or any external tools that provide an unfair advantage are strictly prohibited.
We may review gameplay both manually and through automated systems. If unfair play is suspected, the account may be suspended and funds or winnings frozen pending the outcome of an investigation.
Prohibited Activities
The following activities are prohibited on the Pinco Crypto website:
- registering an account using another person’s details;
- using forged or falsified documents;
- using a VPN to bypass geographical restrictions;
- creating duplicate accounts;
- using bots, scripts, or automated betting tools;
- abusing bonuses;
- making payments using another person’s cards or wallets;
- attempting to hack the website or interfere with game operations;
- insulting staff or other players;
- using the platform for unlawful financial transactions.
Violations may result in account suspension, cancellation of bets, forfeiture of bonuses, and notification of the relevant authorities.
Chat and Communication
The live chat is intended for communication with support and for resolving issues related to accounts, payments, games, and bonuses. Insults, threats, spam, advertising of third-party services, discriminatory conduct, and attempts to arrange collusive play are prohibited in the chat.
We may retain chat history for security purposes, quality assurance, and the investigation of disputes.
Personal Information
We process personal data in accordance with our Privacy Policy. Data is used for registration, verification, payment processing, security, AML and KYC compliance, and communication with users.
AML stands for Anti-Money Laundering — measures designed to prevent the platform from being used for unlawful financial transactions.
Complaints and Disputes
If you have a complaint, please contact support and describe the situation in detail, including the date, time, game, bet, payment, or transaction reference. The more precise the information provided, the faster the review can be completed.
In the event of a dispute regarding a game or bet, priority is given to Pinco Crypto’s server records, system logs, provider data, and official event results. User screenshots may assist in the review process, but do not constitute the sole form of evidence.
Platform Liability
We aim to ensure the stable operation of the website, the fairness of games, and the security of user accounts. However, we cannot guarantee the absence of technical faults, delays from payment providers, communication errors, internet outages, or force majeure events.
Pinko Crypto accepts no liability for losses arising from a user’s breach of these terms, misuse of an account, disclosure of login credentials to third parties, or failure to comply with local legislation.
Force Majeure
Force majeure refers to circumstances beyond our control, including natural disasters, war, widespread communication failures, DDoS attacks, actions by government authorities, payment system outages, provider failures, or other extraordinary events.
In such cases, website operations, withdrawals, access to games, or the processing of requests may be temporarily restricted. We will make reasonable efforts to restore the service.
Intellectual Property
All texts, logos, designs, software, interfaces, trademarks, and other materials on the website belong to Pinko Crypto or are used on a lawful basis.
Users are not granted any rights to copy, distribute, modify, sell, or commercially exploit any materials from the website. Any unauthorized use is prohibited.
Account Closure
You may request the closure of your account by contacting support. Before closure, any open bets must be settled, any required verification must be completed, and available funds must be withdrawn.
We may also close an account at our discretion if a breach of these terms, fraud, duplicate accounts, the use of falsified documents, prohibited activity, or a legal requirement is identified.
If account closure is related to a gambling addiction, please indicate this when contacting us so that we can apply the appropriate responsible gambling measures.
Restricted Countries and Service Availability
Access to the website, payments, games, bonuses, or sports betting may be restricted for certain countries and territories. The list of restrictions is subject to change in accordance with legal requirements, game providers, payment systems, and licensing rules.
Users are responsible for independently verifying that their use of Pinco Crypto does not violate local regulations.
Taxes
Users are solely responsible for declaring winnings, paying taxes, duties, or other mandatory charges where required by the laws of their country. We do not withhold taxes on behalf of users unless expressly required by applicable regulations.
Support Contact
For matters relating to accounts, payments, bonuses, verification, complaints, and responsible gambling, users may contact support through the available channels on the website.
To ensure your request is handled correctly, please write from the contact details associated with your account and provide accurate information.
Order of Precedence
Where the specific rules of a bonus, promotion, game, or payment method differ from these general terms, the specific rules of the relevant offer shall take precedence. Where the terms are available in multiple languages, the primary language version indicated on the website may prevail in the event of any discrepancy.
Final Provisions
By using Pinco Crypto, you confirm that you understand the risks associated with gambling, accept the platform’s rules, and take responsibility for your own actions.
We provide a service for fair, secure, and responsible gaming. Compliance with these terms helps protect users, the platform, and the quality of the gaming experience for everyone.